FAQ — Channels and widget
How to check the widget?
Section titled “How to check the widget?”Use Test Connection, then open the public domain in a private window and send a control message.
Can I respond to a web conversation from his file?
Section titled “Can I respond to a web conversation from his file?”The chat view of the verified site is intended for reading, tracking, conversion, export and deletion. It does not contain an operational response field.
Where to respond to social messages?
Section titled “Where to respond to social messages?”Use the Hub omnichannel, which supports manual, AI-assisted and, after configuration, automatic responses.
What social channels are exposed?
Section titled “What social channels are exposed?”Facebook, Instagram, WhatsApp Business, Telegram, YouTube and professional e-mail are documented because their paths exist in the reviewed copy.
Do submission forms have a dedicated page?
Section titled “Do submission forms have a dedicated page?”They are visible in the details of the conversations. No standalone bid tables have been confirmed.
Can the widget be disabled without deleting the site?
Section titled “Can the widget be disabled without deleting the site?”Yes, use the widget activation settings or remove its script as needed. Do not delete the site as a simple masking method.