Synchronization delayed
Symptoms
Section titled “Symptoms”Recent data does not yet appear in ELChat, or external action appears to be lagging behind.
Checks
Section titled “Checks”- Refresh the page and remove too restrictive filters.
- Check the time of the last visible data.
- Check the status of the connector or channel.
- Compare the data in the original service.
- Test a simple action on the same perimeter.
Possible causes
Section titled “Possible causes”The supplier may apply a cache, limit or delay of propagation. A temporary error may also occur. For a knowledge resource, check its treatment status instead.
Wait for a reasonable duration depending on the service, then reconnect only if authentication is reported as expired. If the delay continues, note the time, object and last known state.