ELChat for the customer success

##Objective

Provide coherent responses after sale, collect the useful context and detect the themes that hinder adoption.

##Recommended configuration

-import onboarding guides, procedures and conditions of service;

• separate public content from internal procedures that should not feed the widget;
• create short forms for structured applications;
• connect the CRM or useful work tools;
• create specialized workflows with confirmations for any external changes;
• check out trends, anomalies and knowledge gaps.

Rhythm of exploitation

Each week, review unresolved conversations and recurring issues. Correct the source, replace the resource and let ELChat reindex it. Then measure if the theme decreases in 7, 30 or 90 days.