ELChat for community management

LE Hub omnichannel brings together conversations from the social channels actually connected: Facebook, Instagram, WhatsApp Business, Telegram, YouTube and professional email.

Recommended course

1. Connect a channel from the screen Social Media.
2. Check the account, page or profile selected.
3. Send a test message from an external account.
4. Answer manually from Hub.
5. Test an IA suggestion before enabling automatic responses.
6. Define a humane procedure for sensitive requests.

##Governance

Automatic responses speed up processing, but should only be activated after validation of tone, knowledge and escalation. Check regularly that channels still receive new messages.

Start with Manual Responses and IA and then consult the relevant channel file.