Connection and account problems

Cannot connect

Check: the entered address, password and account verification status. Restart the recovery procedure if the password is uncertain.

Solution: use the newly received link or password and avoid reusing an old verification link.

Account not verified

Probably: the link has expired, has already been used or the message is in the unwanted mail.

Solution: request a new shipment from the screen, then open only the most recent link.

The expected site does not appear

Check: the account used and the list of available sites. The verified copy does not document team management or invitations; do not assume that an access can be delegated from an absent screen.

If the problem persists, keep the exact time, browser and error message for the support.