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Understanding CTAs

An CTA, or call for action, offers the visitor a next step adapted to the conversation.

  • consult an offer;
  • open a product page;
  • request to be recalled;
  • send an e-mail;
  • call;
  • Open WhatsApp;
  • fill out a form;
  • trigger a site event.
Element Role
Wording text visible by the visitor
Action what happens after the click
Style and position presentation in experience
Rules context in which ELChat can propose CTA

ELChat can follow for each CTA:

  • impressions;
  • clicks;
  • CTR;
  • conversions.

A good CTA is:

  • precise;
  • consistent with demand;
  • honest about the result;
  • short;
  • measurable.

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