Enable automatic responses

Each connected channel has a switch Auto-reply.

1. check receipt of messages;
2. Test several manual responses;
3. read proposals IA;
4. activate Auto-reply;
5. confirm the warning;
6. Watch the first conversations on the external platform.

For Facebook, the setting is applied to all active pages on this site. For other suppliers, it applies to the corresponding active account.

::danger[External publication]

An automatic response is visible to the recipient or the public depending on the channel. Check knowledge, tone, business rules and authorizations before activation. :::

If the update fails, ELChat returns the switch to its previous state and displays an error. Disable Auto-reply before maintenance, sensitive campaign or response abnormality.

Example: Enable Auto-reply on Telegram

For a support bot:

1. Test reception with a separate Telegram account;
2. Ask a question whose answer is covered by knowledge;
3. Reread several IA proposals and first send the answers manually;
4. check the fallback message on an off-site issue;
5. Activate Auto-reply and monitor the first conversations.

The reception proves that the bot and webhook work; manual responses control the content before publication; the test outside the perimeter checks that the assistant knows how to recognize a limit. If a business rule changes, temporarily disable Auto-reply before updating the knowledge concerned.