Configure the behavior of AI

Business settings

You can set:

• the name of the assistant;
• its conversational role;
• language;
• the welcome message;
• the message used when no satisfactory response is found.

The preconfigured roles identified include Commercial, Support, Professor, Journalist, Advisor, Expert, Concierge, Recruiter, Customer Success and Neutral.

This historical conversational role is distinct from the specialized agents created in Actions IA.

Temperature

The temperature varies from 0 to 1 in the interface.

• a low value favours more stable responses;
• a higher value allows more variation.

For contractual information, tariffs or support, start with a moderate or low value, then test.

minimum threshold of similarity

This threshold helps determine whether the knowledge found is sufficiently close to the demand.

• too low: little relevant information can be used;
• too high: ELChat can use the fold message more often.

Adjustment method

1. Prepare five to ten real questions.
2. Test with current values.
3. Change a single setting.
4. Replay the same questions.
5. Compare the accuracy, stability and frequency of the folding message.

Knowledge before the cursor

Do not compensate an absent source by significantly lowering the threshold. First add or correct the reference knowledge.

Example: pre-sale assistant

For a site that sells professional equipment, you can start with:

For example, why? |—|—|—| The visitor clearly identifies the contact person. The role of Commercial The behavior is oriented to help with the choice and the request for quote. The visitor immediately understands the perimeter of the widget. S Retrieval message: Je ne trouve pas cette information dans nos contenus. Souhaitez-vous être mis en relation avec l’équipe ?S The assistant recognizes his limit and proposes a suite. E Temperature Low to moderate Prices and characteristics should remain consistent from exchange to exchange. First, try a question whose answer is in your knowledge, then a question outside the scope. If the second receives a response too positive, correct the source or threshold before increasing the temperature.