A reliable knowledge base
Use your site, a sitemap, documents, text, images, pages or a product catalog.
Discover ELChat
Objective: to understand the role of the main bricks of ElChat before starting. ** Estimated time:** 4 minutes.
ELChat is an operational intelligence platform. It links your company’s knowledge, contact points and tools to understand applications, perform authorized actions and measure results.
The conversational widget is one of its interfaces. He doesn’t represent the whole platform.
What you can build
Section titled “What you can build”An experience of interaction
Offer answers, content, forms and calls to action from your site.
Business connections
Connect ELChat to your sales, marketing, e-commerce, analysis or productivity tools.
Automated processes
Consolidate capabilities actions, organize them into workflows and allow agents to use them.
A vision of results
Follow interactions, CTA, leads, opportunities, appointments and revenues when data are available.
Opportunities for improvement
Identify knowledge gaps, trends, anomalies and recommendations.
The ELChat cycle
Section titled “The ELChat cycle”| Step | Your action | Expected result |
|---|---|---|
| Know | Add reliable company information | Give ELChat a useful basis |
| Understanding | Observe requests and conversations | Identify context and needs |
| Decide | Define objectives, rules and permissions | Choose how ELChat should act |
| Action | Connecting tools and building processes | Perform authorised actions |
| Measure | Follow events and results | Linking interactions to their impact |
| Optimize | Improve knowledge, workflows and agents | Increase the quality and value created |