Add Manual Text

The manual text is suitable for concise information that you want to control directly in ELChat.

Appropriate examples

• exceptional hours;
• appointment rule;
• temporary delivery area;
• official formulation of a frequent response;
• authorized internal information for the assistant.

Add text

1. Open the relevant site.
2. Access Knowledge.
3. Choose Manual Text.
4. Enter a clear title.
5. Add content of at least 20 characters.
6. Validate.

Structure Content

Prefer a complete formulation:

Titre : Horaires du support — août 2026

Le support répond du lundi au vendredi, de 9 h à 18 h.
Les demandes reçues le week-end sont traitées le lundi suivant.

Avoid a vague title and a set of words without context.

Update

The manual text appears in the resources. Use the resource modification to change its title or content when the route allows, and then let ELChat reindex it.

If the information has become permanent on a page or reference document, avoid keeping two conflicting versions.

Verification

• the resource appears under its title;
• its condition becomes Indexed;
• a direct question receives the right information;
• a date or temporary deadline is clearly included in the response.

Add a date to title

For a temporary rule, the period in the title facilitates control and subsequent replacement.

Example: exceptional closure

Add the resource:

Titre : Fermeture du support — 15 août 2026

Le support est fermé le 15 août 2026. Les demandes reçues ce jour-là seront traitées le 16 août à partir de 9 h.

The date in the title and in the content makes it possible to distinguish this rule from a permanent schedule. When it is no longer valid, replace or re-index the resource instead of adding a second that would contradict the former.