Visitor Intelligence

Visitor Intelligence: analyse visitor journeys

See what really happens on your site before, during and after interaction with ELChat.

Illustration de Visitor Intelligence
Why this capability

A concrete view of the observed journey

Visitor Intelligence connects visible site events to widget interactions. Completed journeys are available in the dashboard with a replay adapted to the visitor’s device.

Capture the right scope

The system observes the visible area of the host site without capturing a full page or the widget’s internal scroll.

Respect the device

Replay restores the desktop, mobile or tablet context recorded during the visit.

Connect signals

Navigation, clicks, scrolls, inactivity, widget, CTAs and conversions are placed in journey order.

Spot friction points

Events help teams understand where attention drops, help is missing or conversion stalls.

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Your first use case

Ready to connect your knowledge, tools and decisions?

Let’s identify a concrete process, the required data and the right level of autonomy. You can then measure the result before expanding ELChat to other teams.

Discover our approach Request a demo