Privacy Policy

Privacy Policy

Last updated: June 2026

ELChat ("ELChat", "we", "our", or "us") is committed to protecting the privacy and security of our customers, users, and website visitors. This Privacy Policy describes how we collect, use, store, disclose, and protect information when you access or use our platform, websites, applications, integrations, and related services.

1. Information We Collect

We may collect different categories of information depending on how you interact with ELChat.

Account Information

• Name and surname
• Email address
• Phone number (if provided)
• Company information
• Account credentials
• Billing information

Usage Information

• IP address
• Browser type and version
• Operating system
• Device information
• Access logs
• Pages visited and interactions

Customer Content

ELChat allows customers to upload, connect, import, or synchronize content used to train or configure AI assistants, including:

• Website pages
• Knowledge bases
• PDF documents
• Word documents
• FAQs
• Product catalogs
• Business information
• Custom content submitted by customers

Conversation Data

We may collect and store conversations exchanged between end users and AI assistants powered by ELChat in order to provide the service, improve response quality, troubleshoot issues, and generate analytics.

Connected Platform Data

When customers connect third-party services such as social media, messaging platforms, CRMs, or external applications, ELChat may receive information authorized through those integrations.

2. How We Use Information

We use collected information to:

• Provide, maintain, and improve ELChat services
• Create and manage customer accounts
• Process payments and subscriptions
• Authenticate users
• Generate analytics and reporting
• Provide customer support
• Monitor platform security and prevent abuse
• Comply with legal obligations
• Develop new features and improvements

3. Artificial Intelligence Processing

ELChat uses artificial intelligence technologies to generate responses, summarize information, retrieve relevant content, and automate customer interactions.

Customer content and conversation data may be processed by AI models and service providers strictly for the purpose of delivering the requested functionality.

We do not claim ownership of customer content, documents, knowledge bases, or conversation data uploaded to ELChat.

4. Data Sharing and Disclosure

We do not sell personal information.

We may share information with:

• Cloud hosting providers
• Payment processors
• Analytics providers
• AI model providers
• Security and fraud prevention services
• Professional advisors and legal authorities when required by law

Third-party providers only receive information necessary to perform their services and are contractually required to protect such data.

5. Data Retention

We retain information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

Customers may request deletion of their account and associated data, subject to applicable legal requirements and backup retention policies.

6. Security Measures

ELChat implements administrative, technical, and organizational safeguards designed to protect data against unauthorized access, disclosure, alteration, or destruction.

These measures may include:

• Encrypted communications (HTTPS/TLS)
• Access controls and authentication
• Role-based permissions
• Infrastructure monitoring
• Regular security updates
• Backup and disaster recovery procedures

While we strive to protect information, no method of transmission or storage can be guaranteed to be completely secure.

7. International Data Transfers

Information may be processed or stored in countries outside your jurisdiction where ELChat, its partners, or service providers operate.

We take reasonable measures to ensure that such transfers comply with applicable data protection laws.

8. Cookies and Similar Technologies

ELChat uses cookies and similar technologies to:

• Maintain user sessions
• Remember preferences
• Analyze website usage
• Improve performance and security

Users may manage cookie preferences through their browser settings.

9. Your Rights

Depending on applicable laws, users may have the right to:

• Access personal information
• Correct inaccurate information
• Delete personal information
• Restrict certain processing activities
• Object to processing
• Request data portability
• Withdraw consent where applicable

Requests may be submitted using the contact information provided below.

10. Children's Privacy

ELChat is not intended for children under the age required by applicable law. We do not knowingly collect personal information from children.

11. Third-Party Services

Our platform may contain links to or integrations with third-party services. We are not responsible for the privacy practices of such third parties.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective upon publication on this page. Continued use of ELChat after such updates constitutes acceptance of the revised policy.

13. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us at:

ELChat
Email: contact@elchat.io
Website: https://elchat.io